Customer Service in a Shrinking Economy - BusinessWeek

Customer Service in a Shrinking Economy - BusinessWeek

From lean to lasting: Making operational improvements stick - The McKinsey Quarterly - lean operational improvements - Organization - Change Management

From lean to lasting: Making operational improvements stick - The McKinsey Quarterly - lean operational improvements - Organization - Change Management

Twitter Is Now a Must in the Enterprise - Business Center - PC World

Twitter Is Now a Must in the Enterprise - Business Center - PC World

Facebook to Launch Redesigned Pages for Businesses - Tour & First Impressions

Facebook to Launch Redesigned Pages for Businesses - Tour & First Impressions

Survey Of Insular Social Media Elite Says: Twitter Is Better Than Facebook For Businesses

Survey Of Insular Social Media Elite Says: Twitter Is Better Than Facebook For Businesses

WeddingBook Marries Search Aggregation With Wedding Vendor Listings

WeddingBook Marries Search Aggregation With Wedding Vendor Listings

WeddingBook Marries Search Aggregation With Wedding Vendor Listings

WeddingBook Marries Search Aggregation With Wedding Vendor Listings

Email-to-case just became easy! « Salesforcehelp

Email-to-case just became easy! « Salesforcehelp

Trouble at Salesforce.com?

Trouble at Salesforce.com?

Uncompromising Leadership in Tough Times — HBS Working Knowledge

Uncompromising Leadership in Tough Times — HBS Working Knowledge: "High Commitment, High Performance: How to Build a Resilient Organization for Sustained Advantage"

Customer Service: Why a Twitter Presence is a Necessity | The Lost Jacket

Customer Service: Why a Twitter Presence is a Necessity | The Lost Jacket

Glenn Close’s dog-focused website lands $4M in new funds - Mass High Tech Business News

Glenn Close’s dog-focused website lands $4M in new funds - Mass High Tech Business News

really?

New Independent Survey Reports Salesforce.com Customers are Growing Their Businesses with Cloud Computing - WebsiteGear News

interesting how salesforce now calls themselves "the enterprise cloud computing company"


New Independent Survey Reports Salesforce.com Customers are Growing Their Businesses with Cloud Computing - WebsiteGear News

FT.com / Comment / Opinion - Adam Smith gets the last laugh

FT.com / Comment / Opinion - Adam Smith gets the last laugh

The Best Free SEO Tools - Starting a business - Biznik

The Best Free SEO Tools - Starting a business - Biznik

Rough Type: Nicholas Carr's Blog: Another little IBM deal

Rough Type: Nicholas Carr's Blog: Another little IBM deal

Ogilvy PR 360 DI Twitter Webinar

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Ogilvy PR 360 DI Twitter Webinar

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The Success of Persistent Entrepreneurs — HBS Working Knowledge

The Success of Persistent Entrepreneurs — HBS Working Knowledge