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Why don’t back-office efficiency drives stick? - McKinsey Quarterly - Operations - Performance

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Five WORST Practices of Customer Service � Ragsdale’s Eye on Service

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5 Ways to Use LinkedIn for Recruiting : Money :: American Express OPEN Forum

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The Car-Buying Experience: What Are Dealers Thinking? | The Corner Office
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Think You're Customer-Centric? Think Again | Back to B-School
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NYT: Obama's Credibility Gap

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Software company completes fundraising using only LinkedIn - The Irish Times - Fri, Jan 22, 2010

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Friends pump up fitness franchise - bizjournals:

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TweetDeck, TwitJobSearch Team Up For Custom Job Search Desktop App: "TweetDeck, TwitJobSearch Team Up For Custom Job Search Desktop App"

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A Little Less Conversation

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A Big-Picture Look at Google, Microsoft, Apple and Yahoo - Bits Blog - NYTimes.com

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The 75 Best Business Blogs of 2009 | Business Pundit

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Spigit Brings Enterprise Collaboration Tool To SMB’s

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7 Tools To Get News And Trends From The Real-Time Web

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Why You Need A SaaS Strategy -- Software As A Service -- InformationWeek

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The ‘Neutering’ Of Corporate America: Why We Need More Jeff Zuckers
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http://sixteenventures.com/7-SaaS-Revenue-Streams-with-Details.pdf

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7 Ways to Build a Loyal Team | BNET

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Companies Ready For IPOs

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Is the Internet Finally Robbing the Greedy Financier’s Gravy Train?

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You can always do less - (37signals)

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A 2010 Personal Leadership Checklist : The World :: American Express OPEN Forum

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Five Ways to Lead With More Compassion - Susan Cramm - Harvard Business Review

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The Coming Tornado: Cloud in the Enterprise

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10 Tips I Got from Guy Kawasaki at CES : Innovation :: American Express OPEN Forum

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Online Productivity Tools for the Small Business : Technology :: American Express OPEN Forum

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IT Leadership Lessons - Leadership

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NYT: The Tea Party Teens

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Best of HBS Working Knowledge 2009 — HBS Working Knowledge

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� Blog Archive � Calculate This! 100 Financial Calculators Every Entrepreneur Needs

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Social Media Today | 10 Ways to Get Serious About Social Media